The terms and conditions, apply to all of our services, directly or indirectly, and through distributors made available online, via any mobile device, by email or by phone. By browsing for the use of our website and accessing one of our applications through any platform that uses our site referred to as “Online Morocco Travel” to make a reservation, you acknowledge having read, understood and accepted the general conditions set out below (including the privacy statement) of the pages, the content and infrastructure of these pages, as well as the online booking service provided on all pages and through the website, Online Morocco Travel , are owned, operated and provided by Online Morocco Travel and are provided for you subject to the terms and conditions set out below.
Also, these terms and conditions may be changed from time to time in order to update them.
- Scope of our service
Through our website, we and our affiliate distribution partners provide our online platform through which all types of temporary service providers including accommodation / hotels, motels, inns, gites and guest rooms …… .etc, collectively hotels and rentals, car and minibus transport, 4×4 or / and other, Tourism Services: Circuits, hikes, treks, camel rides or / and Activities, can advertise their services for booking, and through which website visitors can make such bookings. By making a reservation through Online Morocco Travel, you enter into a direct, legally binding contractual relationship with the service provider with whom you are booking. From the moment you make your reservation, we only act as an intermediary between you and the supplier, passing your reservation details to the relevant service providers and sending you a confirmation email for and / or on behalf of the supplier in question.
When booking on Online Morocco Travel, the information we disclose is based on information provided to us by service providers: hotels, rentals, cars, packages, tours, activities …… ..etc. As such, service providers have access to an extranet through which they are fully responsible for updating all rates, availability and other information displayed on our website. Although we use reasonable skill and care in performing our services, we will not verify this and cannot guarantee that all information is accurate, complete or correct, and we cannot be held responsible for any errors including obvious and typographical errors, all interruptions whether due to temporary and / or partial failure, repair, upgrade or maintenance of our website or other, inaccurate, misleading or false information or not -delivery of information. Each host remains responsible at all times for the completeness and accuracy of the descriptive information including the prices and availability displayed on our website. Our website does not constitute and should not be taken as a recommendation or endorsement of the quality, level of service, qualification or star rating of local standards of all paid and / or any accommodation made available.
Our services are provided for personal use only and not for commercial purposes.
Therefore, you are not permitted to resell, deep link, use, copy, monitor (e.g. spider, scratch), display, download or reproduce any content or information, software, product or service available on our site. Web for commercial purposes and / or activities or competitive objective.
- Price and best price guarantee
The prices on our site are very competitive. All prices on the Online Morocco Travel website are shown for your entire stay and are displayed including VAT and all other taxes (subject to change in these taxes), unless otherwise indicated on our website or in the ‘confirmation email.
Sometimes cheaper rates are available on our website for a specific stay, these rates offered by accommodation providers may have special restrictions and conditions, for example regarding cancellation and refund. Please check room details and rates carefully before confirming your reservation.
In the case of a crossed out rate, we look at the prices currently charged by the establishment within 30 days of your proposed arrival date. From the prices in this period, we display the third highest price offered as the crossed out rate. To ensure a fair comparison, we always use the same booking conditions: meal plan, cancellation policy, and room type. This means that you get the same room at a lower price compared to other check-in dates at the same time of year.
The currency converter is for informational purposes only and should not be relied upon as accurate and real time, actual rates may vary.
Obvious errors, including printing errors, are not binding.
All specials and promotions are marked as such.
Online Morocco Travel respects your privacy.
Our service is free, unlike many other parts, we will not charge you for our service or add any additional (booking) fees to the room rate.
- Credit card
Where applicable and available, some accommodation providers offer the possibility of paying for reservations in whole or in part and according to the accommodation payment policy to the provider during the booking process by means of secure online payment (all in the measure proposed and supported by your bank). Payment is processed securely from your credit / debit card or bank account to the hosting provider’s bank account through a third-party payment processor.
For certain rates or special offers, please note that your credit card may be pre-authorized or charged (sometimes without any refund option) when booking and confirming the reservation. Please check the room details carefully for these conditions before confirming your reservation.
In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all charges resulting from such fraud or use. excessive, which can sometimes be subject to a deductible (generally set at 50 EUR (or the equivalent in your local currency)). In the event that your credit card company or bank charges you the deductible due to unauthorized transactions resulting from a booking made through our website, we will pay you this deductible, up to a total amount of EUR 50 ( or the equivalent in your local currency). In order to be compensated, please make sure to report this fraud to your credit card provider (in accordance with their reporting rules and procedures) and contact us immediately via email firstname.lastname@example.org Please include “credit card fraud” in the subject line of your email and provide us with proof of the deductible charged (for example, the credit card company policy). This compensation only applies to credit card bookings made using the CMI secure server and unauthorized use of your credit card resulting from our default or negligence and without any fault on your part in making the use of the secure server.
By making a reservation with an accommodation provider, you accept and agree to the cancellation and no-show policy of that accommodation provider, as well as any additional terms and conditions (of delivery) of the accommodation provider which may apply to your booking or during your stay, including for services rendered and / or products offered by the accommodation provider (the terms of delivery of an accommodation provider can be obtained from the accommodation provider accommodation concerned). The general cancellation and no-show policy for each host is made available on our website on the accommodation information pages, during the reservation process and in the confirmation email. Please note that some rates or special offers cannot be canceled or changed. Please check the room details carefully for these conditions before making your reservation. Please note that a reservation which requires a deposit or a prepayment (in whole or in part) may be canceled (without prior notice or warning) to the extent that the amount (s) concerned cannot (shall) not be collected in full on the relevant payment date in accordance with the applicable payment policy of the accommodation and reservation. Late payment, incorrect bank, debit or credit information, invalid credit / debit cards or insufficient funds are at your own risk and you will not be entitled to any refund of any prepaid (non-refundable) amount. unless the accommodation accepts or allows the opposite as part of its (pre) payment and cancellation policy.
If you wish to review, adjust or cancel your reservation, please return to the confirmation email and follow the instructions there. Please note that you may be charged for your cancellation in accordance with the accommodation provider’s cancellation, (pre) payment and no show policy or may not be entitled to a refund of any (pre) paid amount. We recommend that you carefully read the cancellation, (pre) payment and no-show policy of the accommodation provider before making your reservation and remember to make additional payments on time, as may be required for the relevant reservation.
- Additional correspondence
By completing a reservation, you agree to receive (i) an e-mail which we may send to you shortly before your arrival date, giving you information about your destination and providing you with certain information and offers (including offers from third parties to the extent that you have actively opted for this information) relevant to your booking and your destination, and (ii) an email that we can send to you shortly after your stay inviting you to complete our guest review form.
- Customer rating and reviews
The default setting for hotel ratings on our website is “Recommended” (or similar wording) (the “Default Rating”). For your convenience, we also provide other ways to categorize the hotel. Please note that the default ranking is created through a fully automated ranking system (algorithm) and is based on multiple criteria.
The completed customer assessment can be (a) uploaded to the relevant property information page on our website for the sole purpose of informing (future) guests of your opinion on the service (level) and quality of accommodation, and (b) (in whole or in part) used and placed by Online Morocco Travel in its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or on such social media platforms, newsletters, special promotions, applications or other channels owned, hosted, used or controlled by Oline Morocco Travel. We reserve the right to adjust, decline or remove reviews at our sole discretion. The Customer Feedback Form should be treated as a survey and does not include any (additional commercial) offers, invitations or inducements of any kind.
Subject to the limitations set forth in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid for or incurred by you as a result of a failure attributable to our obligations to our services, up to an aggregate amount of the overall cost of your reservation as indicated in the confirmation email (whether for an event or a series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliates, distributors, affiliate partners (distribution), licensees, agents or others involved in the creation, sponsorship, promotion or otherwise, the provision of the site and its content is responsible (i) any punitive, special, indirect or consequential loss or damage, loss of production, loss of profit, loss of income, loss of contract, loss or damage to customers or reputation, loss of claim, (ii) any inaccuracies relating to (descriptive) information (including prices, availability and ratings) of the accommodation as made available on our website, (iii) services rendered or products offered by the hosting provider or other business partners, (iv) any damages, losses or costs (direct, indirect, consequential or punitive) suffered, incurred or paid by you as a result of, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage or other damage (direct, indirect, special, consequential or punitive), losses or costs suffered, incurred or paid by you, whether as a result of (legal) acts , errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentation, tort or strict liability by or (in whole or in part) attributable to the accommodation or to one of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliates) whose products or services are (directly or indirectly) made available, offered or promoted on or through the website, including any cancellation (partial), overbooking, strike, force majeure or any other event beyond our control.
Whether the property in which you are staying charges you (or has billed you) for your room, or we facilitate payment of the price of the room, you agree and acknowledge that the property is at all times responsible for collection, withholding, of payment and payment. Applicable taxes due on the total amount of the room price to the competent tax authorities. Online Morocco Travel is not responsible for remitting, collecting, withholding or paying any relevant taxes due on the price of the room to the competent tax authorities.
- Intellectual property rights
Unless otherwise specified, the software required for our services or available on or used by our website and the intellectual property rights (including copyright) in the content and information and material on our website are owned by Online Morocco Travel.
Online Morocco Travel retains exclusive ownership of all rights, titles and interests relating to (all intellectual property rights of) (the look and feel (including infrastructure) of the) website on which the service is made available (including guest reviews and translated content) and you are not allowed to copy, scratch, link (hyper / deep) to, post, promote, market, embed, use, combine or otherwise use the content (including translations thereof and customer reviews) or our trademark without our express written permission. To the extent that you use (in whole or in part) or combine our (translated) content (including customer reviews) or otherwise own any intellectual property rights in the website or any (translated) content or customer reviews , you assign, transfer and entrust all such intellectual property rights to Online Morocco Travel. Any illegal use or any of the aforementioned actions or behaviors will constitute a material violation of our intellectual property rights (including copyright and database rights).
To the extent permitted by law, these terms and conditions and the provision of our services will be governed by and construed in accordance with the law and any dispute arising out of these terms and conditions and our services will be exclusively submitted to the competent courts of our country.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you may not derive any rights from the translated version. In the event of a dispute regarding the content or interpretation of these terms and conditions or of any inconsistency or discrepancy between the UK English version and any other language version of these terms and conditions, the UK English version to the extent permitted by law applies, prevail and be conclusive. The UK English version is available on our website (by selecting UK English language) or will be sent to you upon written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you will remain bound by all other provisions hereof. In such event, such invalid provision will nevertheless be applied to the fullest extent permitted by applicable law, and you will at least agree to accept an effect similar to the invalid, unenforceable or non-binding provision, given the content and purpose. of these conditions.
Last updated, January 2021